TERMS AND CONDITIONS – 13th June 2014
Please read these terms and conditions carefully as they set out the terms under which Retail Trade Domestic (operated by Retail Trade & Domestic Limited)
makes the products available to you (“Product Terms”). You as the customer will transact with Retail Trade & Domestic Limited. Herein, retail trade &
domestic limited will be referred to as “RTD”


1. GENERAL
1.1 WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. ANY SUCH CHANGES WILL TAKE EFFECT
WHEN POSTED ON THE WEBSITE (SEE DATE AT THE TOP) AND IT IS YOUR RESPONSIBILITY TO READ THE TERMS AND CONDITIONS ON
EACH OCCASION YOU USE THIS WEBSITE AND YOUR CONTINUED USE OF THE WEBSITE SHALL SIGNIFY YOUR ACCEPTANCE TO BE
BOUND BY THE LATEST TERMS AND CONDITIONS.
1.2 IF YOU ARE NOT A CONSUMER, YOU CONFIRM THAT YOU HAVE AUTHORITY TO BIND ANY BUSINESS ON WHOSE BEHALF YOU USE
THIS WEBSITE
1.3 THE CONTRACT BETWEEN US SHALL BE GOVERNED BY THE LAWS OF ENGLAND AND ANY DISPUTE BETWEEN US WILL BE
RESOLVED EXCLUSIVELY IN THE COURTS OF ENGLAND. ENGLISH IS THE ONLY LANGUAGE OFFERED FOR THE CONCLUSION OF THE
CONTRACT.


2. ORDER PROCESS
2.1 THE FINAL 'CONFIRMATION' STAGE OUTLINES THE FINAL DETAILS OF YOUR ORDER. FOLLOWING THIS, WE WILL SEND TO YOU AN
ORDER ACKNOWLEDGEMENT EMAIL DETAILING THE PRODUCTS YOU HAVE ORDERED. PLEASE NOTE THAT THIS EMAIL IS NEITHER
AN ORDER CONFIRMATION NOR AN ORDER ACCEPTANCE FROM RTD.
2.2 THE FORMATION OF A CONTRACT BETWEEN RTD AND THE CONSUMER IS SIGNALLED UPON RECEIPT OF A SALES INVOICE, UPON
WHICH ALL ITEMS ORDERED WILL BE LISTED AT THE PRICE(S) AGREED.
2.3 IF THERE IS A NEED TO CANCEL YOUR ORDER PRIOR TO DELIVERY PLEASE INFORM US AS SOON AS POSSIBLE SO A FULL
REFUND/CANCELLATION OF PAYMENT CAN BE COMPLETED.
2.4 WE RECOMMEND YOU PRINT YOUR ORDER ACKNOWLEDGEMENT AND TERMS AND CONDITIONS FOR YOUR OWN RECORDS. IF YOU
PLACE AN ORDER AS A „GUEST‟ AND WISH TO OBTAIN SPECIFIC DETAILS OF YOUR PREVIOUS ORDERS PLEASE CONTACT US.
REGISTERED USES CAN VIEW ALL INFORMATION BY LOGGING INTO THEIR ACCOUNT.


3. DELIVERY
3.1 THIS WEBSITE IS ONLY FOR DELIVERY OF PRODUCTS TO CUSTOMERS IN MAINLAND UK ADDRESSES. WE CANNOT DELIVER TO THE
CHANNEL ISLANDS, ISLE OF MAN, ORKNEY, SHETLAND AND SCOTTISH ISLANDS, BFPO ADDRESSES, NORTHERN IRELAND OR THE
REPUBLIC OF IRELAND. ALL GOODS MUST BE SIGNED FOR BY AN ADULT AGED 18 YEARS OR OVER ON DELIVERY.
3.2 ESTIMATED DELIVERY TIMESCALES ARE SPECIFIED ON THE PRODUCT PAGES AND ALSO WHEN YOU PLACE AN ORDER. WE MAKE
EVERY EFFORT TO DELIVER GOODS WITHIN THE ESTIMATED TIMESCALES; HOWEVER DELAYS ARE OCCASIONALLY INEVITABLE DUE
TO UNFORESEEN FACTORS. RTD SHALL BE UNDER NO LIABILITY FOR ANY DELAY OR FAILURE TO DELIVER THE PRODUCTS WITHIN
ESTIMATED TIMESCALES. IT IS ALWAYS RECOMMENDED THAT YOU DO NOT BOOK ANY 3RD PARTY FITTERS TO INSTALL YOUR
PRODUCTS(S) UNTIL YOU HAVE RECEIVED YOUR GOODS AND HAVE BEEN THOROUGHLY INSPECTED.
3.3 ON RECEIPT OF DELIVERY THE PERSON WHO SIGNS FOR THE ITEMS MUST CHECK ALL PRODUCTS TO MAKE SURE THERE IS NO
DAMAGES, MARKS, DENTS, ETC, AS IF THERE ARE, THE ITEM MUST BE RETURNED WITH THE DRIVER, AND RTD MUST BE NOTIFIED BY
YOURSELVES FOR US TO ORGANISE A REPLACEMENT. FAILURE TO DO SO, WE HOLD A SLOT OPEN FROM THE DELIVERY DATE, IN
ACCORDANCE WITH THE DISTANCE SELLING REGULATIONS, IN WHICH YOU MUST INFORM US OF THE DAMAGES. IF YOU DO NOT
REPORT WITHIN A REASONABLE TIME WE THEREFORE RESERVE THE RIGHTS TO REFUSE ACCEPTANCE OF THE PRODUCTS. YOUR
STATUTORY RIGHTS ARE NOT AFFECTED.
3.4 RTD SHALL BE UNDER NO LIABILITY FOR ANY DELAY OR FAILURE TO DELIVER PRODUCTS OR OTHERWISE PERFORM ANY
OBLIGATION AS SPECIFIED IN THESE TERMS AND CONDITIONS IF THE SAME IS WHOLLY OR PARTLY CAUSED WHETHER DIRECTLY OR
INDIRECTLY BY CIRCUMSTANCES BEYOND ITS REASONABLE CONTROL.
4. RETURNS, REFUNDS AND CANCELLATIONS
4.1 UNDER THE CONSUMER CONTRACTS REGULATIONS 2014 YOU HAVE THE RIGHT TO CANCEL AT ANY TIME PRIOR TO THE DELIVERY
OF THE ITEM(S) AND UP TO 14 DAYS AFTER THE DATE OF DELIVERY. TO CANCEL, YOU CAN EMAIL US OR CONTACT US BY PHONE (SEE
CONTACT US FOR DETAILS) ANY WEEK DAY (EXCLUDING SATURDAYS, SUNDAYS AND PUBLIC HOLIDAYS), QUOTING YOUR
CUSTOMER REFERENCE NUMBER.
4.2 TO RETURN THE ITEM(S), YOU HAVE UP TO 28 DAYS TO DO SO. THEY MUST BE IN BOXED PERFECT CONDITION WITH THE ORIGINAL
PACKAGING ALL INTACT. THE ITEM(S) MUST NOT HAVE BEEN INSTALLED OR USED AT ANY TIME. THE ITEM(S) MUST BE RETURNED
BY YOURSELF AT YOUR OWN COST.
4.3 SOMETIMES THE PRODUCT SPECIFICATIONS FROM THE MANUFACTURER MAY CHANGE, IN WHICH CASE WE WILL DO OUR BEST TO
OFFER YOU A SUBSTITUTE OF THE SAME OR BETTER QUALITY AT THE SAME PRICE. WHERE APPLICABLE, YOU MAY CANCEL YOUR
ORDER IN ACCORDANCE WITH YOUR RIGHTS UNDER THE DISTANCE SELLING REGULATIONS.
5. FAULTY GOODS
5.1 WE RESERVE THE RIGHT TO REQUEST THAT YOU PROVIDE WRITTEN NOTICE OF THE DEFECT TO RTD AND/OR TELEPHONE US
QUOTING YOUR INVOICE REFERENCE NUMBER WITHIN 7 DAYS OF DISCOVERING THE DEFECT.
5.2 WE RESERVE THE RIGHT TO REQUEST THAT YOU ALLOW THE COMPANY TO PROVIDE AN ENGINEER WHO SHALL INSPECT THE
GOODS AND CONFIRM THE FAULT(S). ALTERNATIVELY IF REQUESTED BY RTD THE ITEMS SHALL BE RETURNED IN ORDER FOR AN
EXAMINATION TO TAKE PLACE AT THE COMPANY‟S PLACE OF BUSINESS.
5.3 UPON CONFIRMATION FROM THE ENGINEER THAT THERE IS A FAULT AND THE FAULT IS NOT DUE TO INCORRECT INSTALLATION
OR MISUSE OF THE ITEM, RTD SHALL AT ITS OPTION REPAIR OR REPLACE THE GOODS OR DEFECTIVE PART OR REFUND THE PRICE OF
SUCH GOODS.


6. PAYMENT
6.1 AT THE TIME YOU PLACE AN ORDER, WE ACTION A SHADOW PAYMENT ON YOUR CARD, ONCE WE HAVE CHECKED YOUR CARD
DETAILS AND STOCK AVAILABILITY, THE PAYMENT IS COMPLETED BY OURSELVES, UNTIL THIS HAS BEEN DONE NO CONTRACT
BETWEEN YOURSELF AND RTD HAS BEEN FORMED. GOODS ARE SUBJECT TO AVAILABILITY. IN THE EVENT THAT WE ARE UNABLE TO
SUPPLY THE GOODS, WE WILL INFORM YOU OF THIS AS SOON AS POSSIBLE. A FULL REFUND WILL BE GIVEN WHERE YOU HAVE
ALREADY PAID FOR THE GOODS.
6.2 WHILE WE TRY AND ENSURE THAT ALL PRICES ON OUR WEBSITE ARE ACCURATE, ERRORS MAY OCCUR. IF WE DISCOVER AN
ERROR IN THE PRICE OF GOODS YOU HAVE ORDERED WE WILL INFORM YOU AS SOON AS POSSIBLE AND PRIOR TO CONFIRMATION OF
THE CONTRACT. RTD WILL GIVE YOU THE OPTION OF RECONFIRMING YOUR ORDER AT THE CORRECT PRICE OR CANCELLING IT. IF
WE ARE UNABLE TO CONTACT YOU WE WILL TREAT THE ORDER AS CANCELLED. IF YOU CANCEL AND YOU HAVE ALREADY PAID FOR
THE GOODS, YOU WILL RECEIVE A FULL REFUND.
6.3 ALL PRICES ARE SHOWN IN POUNDS STERLING AND INCLUSIVE OF VAT (WHERE APPLICABLE) AT THE APPLICABLE CURRENT
RATES.


7. MISCELLANEOUS PROVISIONS
7.1 WE HAVE SELECTED OUR PRODUCTS ON THE BASIS THAT THEY WILL BE USED FOR DOMESTIC USE ONLY, IF YOU ARE PLANNING
TO USE THEM FOR BUSINESS PURPOSES PLEASE MAKE SURE THAT YOU ARE COVERED BY THE APPROPRIATE INSURANCE. WHERE
YOU DECIDE TO USE THE PRODUCTS IN THE COURSE OF A BUSINESS, WE EXCLUDE (TO THE FULLEST EXTENT PERMITTED BY LAW)
THOSE WARRANTIES AND CONDITIONS RELATING TO FITNESS FOR A PARTICULAR PURPOSE. OUR MAXIMUM LIABILITY TO BUSINESS
USERS ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTS SHALL BE LIMITED TO THE REPLACEMENT VALUE OF THE PRODUCT
IN QUESTION (EXCEPT IN THE CASE OF DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR IN RESPECT OF FRAUD). IN
RELATION TO BUSINESS USERS, WE DO NOT ACCEPT LIABILITY FOR THE FITNESS OF GOODS FOR BUSINESS PURPOSES, NOR DO WE
ACCEPT LIABILITY FOR LOSS OF USE OF THE ITEM OR ANY LOSS OVER AND ABOVE THE COST OF THE ITEM IN THE EVENT OF A CLAIM
FOR BREACH OF WARRANTY OR CONDITION.
7.2 NO DELAY OR FAILURE BY RTD TO EXERCISE ANY POWERS, RIGHTS OR REMEDIES UNDER THESE TERMS AND CONDITIONS WILL
OPERATE AS A WAIVER OF THEM NOR WILL ANY SINGLE OR PARTIAL EXERCISE OF ANY SUCH POWERS, RIGHTS OR REMEDIES
PRECLUDE ANY OTHER OR FURTHER EXERCISE OF THEM. ANY WAIVER TO BE EFFECTIVE MUST BE IN WRITING AND SIGNED BY AN
AUTHORISED REPRESENTATIVE OF RTD.
7.3 ALL SIZES AND MEASUREMENTS ARE APPROXIMATE AND TAKEN FROM THE MANUFACTURERS THEMSELVES BUT WE DO TRY TO
MAKE SURE THAT THEY ARE AS ACCURATE AS POSSIBLE. WE STRONGLY RECOMMEND THAT YOU CONSULT THE MANUFACTURERS
THEMSELVES TO GATHER ALL INFORMATION POSSIBLE BEFORE GOING AHEAD WITH AN ORDER, AND MAKING ANY FURNITURE
ALTERATIONS AS MANUFACTURERS CAN (AND DO) CHANGE PRODUCT SPECIFICATIONS WITHOUT NOTICE.
7.4 PRODUCT IMAGES SHOWN ON THE WEBSITE ARE SHOWN FOR ILLUSTRATIVE PURPOSES ONLY, COLOURS MAY DIFFER SLIGHTLY
TO THE IMAGE SHOWN ON THE WEBSITE. COLOURS MAY ALSO DIFFER BETWEEN MANUFACTURERS (E.G. HOTPOINT‟S STAINLESS
STEEL MAY NOT MATCH BOSCH‟S STAINLESS STEEL).